Application Support Engineer - Student Systems

Te Whare Wānanga o Awanuiārangi offers the highest standards of tertiary education from certificate to doctorate levels, including programmes for international scholars of indigenous studies. Our vision is to promote, grow and sustain Māori language, knowledge and culture, according to tikanga Māori practice.

This is an exciting time to be part of Māori and indigenous scholarship, and our success relies on the excellence of our people and our connection to the communities that we serve. We offer a stimulating teaching, research and professional working environment in one of our three campuses: our main campus in Whakatāne, Tāmaki Makaurau (Auckland) and Te Tai Tokerau (Northland).    

We are seeking a skilled Application Support Engineer to join our Academic Registry team.  In this role you will provide application support relating to student centric systems to the Academic Registrar and wider TWWoA management. This includes but is not limited to:

·         Providing technical support for enterprise-level application systems;

·         Responding to general questions and service requests;

·         Researching, diagnosing, troubleshooting, and identifying potential solutions for issue resolution;

·         Prioritising multiple, open issues;

·         Documenting issue triage as troubleshooting progresses;

·         Following best practices for change control of proposed solutions;

·         Working effectively with internal and external stakeholders.

Our successful applicants will have:  

·         A degree in a relevant field.

·         Experience in system application support.

·         Experience using student management information systems.

·         Experience with database, application, and workflow and interface design and development.

·         Experience with:

o   Data extraction methods.

o   Published and adhoc report development.

o   Change management processes and workflows.

o   Best practice development methodologies.

·         A current, unrestricted private motor vehicle driver’s licence.

You will have a knowledge of Tikanga Māori and the ability to communicate at a basic level in Te Reo Māori, or a willingness to improve Te Reo Māori skills beyond basic level.

We offer a supportive working environment and welcome candidates from all backgrounds to apply.